Shipping policy
1. General Information
We ship our orders worldwide from Switzerland.
All orders are reviewed after successful payment and shipped within the timeframes stated below.
Our products consist of authentic football jerseys and sportswear.
If you have any questions regarding shipping, please contact us at:
contact@spinosauthenticshop.com
2. Processing Time
Orders are generally processed within 1–3 business days.
No order processing takes place on weekends or public holidays.
During peak periods (e.g., product releases, season launches, holidays), processing times may be extended.
Please note: Processing time is separate from shipping and delivery time.
3. Shipping Methods and Delivery Times
We currently offer Standard Shipping only.
Estimated delivery times:
- Switzerland: 1–3 business days
- Europe: 4–10 business days
- USA & Canada: 7–15 business days
- Asia / Oceania / Rest of the World: 10–20 business days
The above delivery times are estimates only and are not guaranteed.
Delivery times may vary depending on destination, shipping carrier, customs inspections, and other circumstances beyond our control.
4. Shipping Costs
We offer free worldwide shipping on all orders.
No shipping charges apply.
5. Customs Duties, Import Taxes & Fees
For international orders, customs duties, import taxes, or other charges may apply upon arrival in the destination country.
These fees are not charged or controlled by us and are solely the responsibility of the buyer.
We do not reimburse customs duties, import taxes, or related fees.
Please check your local customs regulations before placing an order.
6. Product Category
Our products are shipped as sportswear and authentic football jerseys.
The final customs classification is determined by the customs authorities of the destination country.
7. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email (where tracking is available).
Please note that tracking may be limited or unavailable in certain countries or with specific shipping services.
8. Damaged or Lost Shipments
Once an order has been handed over to the shipping carrier, responsibility for transportation lies with the carrier.
In the event of a lost or damaged shipment, please contact the shipping carrier directly.
We will gladly provide any necessary documentation, such as invoices or shipping confirmations, to assist with claims.
9. Undeliverable or Refused Shipments
Orders returned to us due to:
- Incorrect shipping address
- Refusal of delivery
- Non-payment of customs duties or import taxes
- Failure to collect the shipment
- Recipient unavailability
may not be reshipped free of charge.
We reserve the right to:
- Charge return shipping costs, and/or
- Cancel the order if the issue was caused by the customer.
10. Partial Shipments
We reserve the right to ship orders in multiple packages if items have different availability.
No additional shipping costs will be charged for partial shipments.
11. Change of Shipping Address
Shipping addresses may only be changed before the order has been dispatched.
Once an order has been shipped, address changes are no longer possible.
12. Return Policy (14 Days)
You have the right to return unworn and unwashed items within 14 days of receiving your order.
Conditions for Return
- The item must be in like-new condition.
- Original tags and packaging must be included.
- The item must be free from signs of wear, stains, odors, or damage.
Excluded from Returns
- Personalized or custom-printed jerseys (e.g., name or number printing)
- Worn or washed items
- Items purchased during special sales or promotions where explicitly stated
Return Procedure
Please contact us by email at:
contact@spinosauthenticshop.com
Include:
- Order number
- Full name
- Reason for return
Return shipping costs are the responsibility of the buyer unless otherwise required by applicable law.
After inspection and approval, refunds will be issued within 7–14 business days using the original payment method.
13. Contact Information
Spino’s Authentic Shirt Shop
c/o Fehr Legal GmbH
Lättichstrasse 6
6340 Baar
Switzerland