Refund policy
We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, the item must be in the same condition that you received it: unworn, unused, with tags attached, and in its original packaging. You will also need the receipt or other proof of purchase.
To initiate a return, please contact us at contact@spinosauthenticshop.com. Please note that returns must be sent to the following address:
Adriano Spino
Oberdorfstrasse 10
8932 Mettmenstetten
Switzerland
If your return is accepted, we will provide you with instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.
If you have any questions regarding returns, you can contact us at contact@spinosauthenticshop.com at any time.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you have received the wrong item. This will allow us to evaluate the issue and make it right as quickly as possible.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:
- Perishable goods (such as food, flowers, or plants)
- Custom-made products (such as special orders or personalized items)
- Personal care products (such as beauty products)
We also do not accept returns for hazardous materials, flammable liquids, or gases.
Please contact us if you have any questions or concerns about a specific item. We will be happy to assist you.